Bulan Sabit & Kalung Batu Menari Hati

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

This moon necklace will be shipped within 1-2 business days.

- Tracking numbers will be sent to your email.

- Please allow 24 - 48 hours for the tracking number to be fully updated in the post office system. 

Please note: Orders received after 3PM CST Monday - Thursday will be processed on the following day, and after 3PM CST on Friday will be processed on Monday the following week.

Shipping Time: 

• USA: 4-7 business days

• EU Regions: 5-10 business days

• CAN: 5-10 Business Days

• AU/NZ: 6-12 business days

• ROW: 14-18 business days

* Please exclude Saturday, Sunday & Major Holidays

NOTE:

• Please expect a longer processing & shipping times during holiday season.

• Once your order has been picked up by the post office, any delays that may occur will be out of our reach.

Personalized Items:

May be eligible for return or exchange under the following circumstances:

• Damaged or Incorrect: If your personalized item arrives damaged or with incorrect details, contact us within 30 days for a replacement or refund.
• Wrong Size: Notify us within 30 days if the size doesn't match your order, and we'll promptly send you the correct item.

Non-Personalized Items:

• 30-Days Return: Non-personalized items can be returned within 30 days of delivery. Reach out to initiate the return process.

How to Initiate a Return:
Contact us at support@naomiandson.com.  to start the return or exchange process.

Refund Process:
Refunds will be processed within 7 business days of receiving the returned item. Note that shipping fees are non-refundable.